Frequently Asked Questions (FAQ) on Tapbit

Account

Why can’t I receive emails from Tapbit ?

If you are not receiving email sent from Tapbit, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your Tapbit account? Sometimes you might be logged out of your email on your devices and therefore can’t see Tapbit’s emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Tapbit emails into your spam folder, you can mark them as “safe” by whitelisting Tapbit’s email addresses.

Addresses to whitelist:

• do-not-reply@Tapbit .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com
• [email protected] .com

3. Is your email client or service provider working normally? You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.

4. Is your email inbox full? If you have reached the limit, you won’t be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.

5. If possible, register from common email domains, such as Gmail, Outlook, etc.

Why can’t I receive SMS verification codes?

Tapbit continuously improves our SMS authentication coverage to enhance the user experience. However, there are some countries and areas that are currently not supported.

If you cannot enable SMS authentication, please refer to our global SMS coverage list to check if your area is covered. If your area is not covered on the list, please use Google Authentication as your primary two-factor authentication instead.

If you have enabled SMS authentication or are currently active in a country or area that’s in our global SMS coverage list but you still cannot receive SMS codes, please take the following steps:

• Ensure that your mobile phone has a good network signal.
• Disable your anti-virus and/or firewall and/or call blocker apps on your mobile phone that might potentially block our SMS code number.
• Restart your mobile phone.
• Try voice verification instead.
• Reset SMS authentication.

How to Set PIN Code?

Set a PIN Code:

Kindly navigate to [Security Center] - [PIN Code], click [Set], and enter a PIN Code, followed by confirmation to finalize the verification. Upon completion, your PIN Code will be successfully set up. Ensure to securely store this information for your records.

Web Version

APP Version

Important Note: PIN Codes are accepted as a 6-8 digit number only, please do not input any letter or characters.

Change the PIN Code:

Should you wish to update your PIN Code, locate the [Change] button within the [PIN Code] section under [Security Center]. Input your current and accurate PIN Code, then proceed to set a new one.

Web Version  

APP Version

Important Note: Security, withdrawals are not permitted for 24 hours after modification of security methods.

How to Set Up Two-Factor Authentication?

1. Bind Email

1.1 Select [Personal Center] located in the top left corner of the homepage to access the account settings page, then click on [Security Center].

1.2 Click [Email] to bind the secure email step by step.

2. Google Authentication (2FA)

2.1 What is Google Authentication (2FA)?

Google Authentication (2FA) serves as a dynamic password tool, akin to SMS dynamic verification. Once linked, it automatically generates a new dynamic verification code every 30 seconds. This code is utilized for securing various processes, including login, withdrawal, and adjustment of security settings. To enhance the security of both your account and assets, Tapbit strongly encourages all users to promptly establish a Google verification code.

2.2 How to enable Google Authentication (2FA)

Navigate to [Personal Center] - [Security Settings] to initiate the setup of Google Authentication. Upon clicking the "bind" option, you will receive an email for Google authentication binding. Access the email and click on "Bind Google authentication" to enter the settings page. Proceed to complete the binding process in accordance with the instructions or prompts displayed on the page.

Setup steps:


2.2.1 Download and install Google Authenticator on mobile phones.

iOS User: Search “Google Authenticator” in the App Store.

Android User: Search "Google Authenticator" in the Google Play Store.

2.2.2 Open Google Authenticator, click "+" to add an account.

2.2.3 Enter the setup key of the Google authenticator in the input box.

What if you lose your mobile phone and Google verification code?

In case you neglect to backup your private key or QR code, kindly utilize your registered email address to send the necessary information and materials to our official email at [email protected].

1. Front of your photo ID card
2. Back of your photo ID card
3. A photo of you holding your ID card and an a4-sized white paper written with your Tapbit account, "Reset Google Authentication" and reset date.
4. Account number, registration time, and the place of your registration.
5. Recent login locations.
6. Account assets (Top 3 assets with the largest quantity in the account in question and approximate quantity).

Once you have submitted the required information, our customer service team will handle the processing within 24 hours. Subsequently, you will receive an email for Google reset. Following this, you can use your mobile phone to rebind the new Google verification code. It is highly advisable to securely save your private key or QR code during the initial Google verification code binding. This precaution allows for easy re-binding on a new mobile phone in the event of the loss of your current device.

Verification

How to prevent phishing attacks?

 1. Always stay vigilant when you receive:

• Be cautious of deceptive emails that pose as communications from Tapbit.
• Exercise caution with deceptive URLs attempting to replicate the official Tapbit website.
• Be wary of false information in text messages containing suspicious links, urging actions like fund withdrawals, order verifications, or video verifications to safeguard against fabricated risks.
• Stay alert for false links being disseminated on social media platforms.
• Avoid opening suspicious links or articles shared by unknown individuals. If you accidentally clicked on malicious links and suspect potential account information leakage, promptly visit the official Tapbit website and update both your login and fund passwords.

2. When you receive suspicious emails or messages, you should check if the email or the message is legit as soon as possible. There are 2 ways to verify:

① If you encounter any dubious text messages or emails, kindly verify them by consulting our online customer service agents. You have the option to initiate a live chat or submit a ticket, providing specific details about the issue for further assistance.

② Utilize the Tapbit Verification Search functionality for confirmation: Log in to the Tapbit website, navigate to the bottom, and select "Tapbit Verify." Input the details you wish to verify in the designated box on the "Tapbit Verify" page.

Common Scams in Cryptocurrency

1. Smishing (Spam Text Messaging)

Smishing has become a prevalent form of fraud, where scammers impersonate individuals, official Tapbit representatives, or government authorities. They send unsolicited text messages, commonly containing links, to trick you into divulging personal information. The message might include statements like "Follow the link to complete compliance procedures and prevent your account from being frozen. (non-Tapbit domain).com." If you provide information on the fake official website, scammers can record it and gain unauthorized access to your account, potentially leading to asset withdrawals.

In case of uncertainty regarding your account, please contact us directly or verify the link through the official Tapbit verification channel.

2. Malicious software

When installing software, it’s crucial to verify the authenticity of the applications. Malicious apps can closely mimic official ones, making them appear legitimate while intending to compromise your account and assets.

To mitigate this risk, it is advised to consistently download applications from the official website. Additionally, when downloading from platforms like Apple Store or Google Play Store, verify the provider’s information to ensure the app’s legitimacy.

3. Fake promotional activities on social media

This form of fraud typically initiates with users encountering announcements on various social media platforms (such as Telegram, Twitter, etc.) promoting a sale. The promotional content often urges users to transfer ETH to a specified wallet, promising substantial returns in interest. However, once users transfer the ETH to the scammers’ wallets, they end up losing all their assets without receiving any returns. Users must remain vigilant, understanding that transactions become irreversible after withdrawals are executed.

Do you need ID Verification when withdrawing？

A withdrawal involves transferring your digital assets to other addresses, such as wallets or exchanges. In the absence of completed ID verification, the withdrawal limit is restricted to 2 BTC, particularly within a 24-hour period. To sell USDT for any legal fiat currency, completing ID verification is necessary for withdrawals. It is strongly advised, for the security of your account and assets, to promptly undergo ID verification at your earliest convenience.

Deposit

How long does it take for my funds to arrive? What is the transaction fee?

After confirming your request on Tapbit, it takes time for the transaction to be confirmed on the blockchain. The confirmation time varies depending on the blockchain and its current network traffic.

For example, if you’re depositing USDT, Tapbit supports the ERC20, BEP2, and TRC20 networks. You can select the desired network from the platform you’re withdrawing from, enter the amount to withdraw, and you will see the relevant transaction fees.

The funds will be credited to your Tapbit account shortly after the network confirms the transaction.

Please note if you entered the wrong deposit address or selected an unsupported network, your funds will be lost. Always check carefully before you confirm the transaction.

How to check my transaction history?

You can check the status of your deposit or withdrawal from [Wallet] - [Overview] - [Deposit History].

What should I do if I haven’t received payment transferred from other platforms to Tapbit?

Please wait patiently as block confirmation is required for cryptocurrency deposit. If the block confirmation is completed and the funds are still not credited to your account for a long time, please contact our customer support.

How to check deposit progress?

The following link is a block query link for common passes, where you can view the number of block confirmations you have transferred in the website.

BTC Blockchain: http://blockchain.info/

ETH blockchain (Able to check the deposit of all erc-20 tokens): https://etherscan.io/

BSC Blockchain：https://bscscan.com/

What should I do if I deposited the wrong currency to your address in Tapbit?

(1) If the user deposits the wrong address during the process, we may not be able to help you recover the assets. Please check your deposit address carefully.

(2) The retrieval operation requires a lot of labor cost, time cost, and risk control costs. In order to recover the serious losses caused by the customer’s misoperation, Tapbit will help you recover within the controllable cost range.

(3) Please contact customer support to explain the situation, and provide your account number, token, address, quantity, hash/transaction number of the wrong token, and a screenshot with the deposit information.

(4) If it is possible to retrieve the wrong currency, we need to intervene manually and may directly contact the private key. Only personnel with extremely high authority can carry out the operation and need to go through a strict risk control audit. Some operations may need to be carried out during the wallet upgrade and maintenance period, so it may take more than one month to complete the operation, or it may take longer so please wait patiently.

What should I do if I have not been credited because the deposit amount to Tapbit.com is less than the minimum deposit amount?

You can continue to deposit to your address, and when the accumulated amount is greater than the minimum credited amount, the assets will be credited uniformly.

Trade

What is a Limit Order?

A limit order is like setting a specific price tag on your trade. It won’t happen right away, unlike a market order. Instead, a limit order will only work if the market price reaches or surpasses the price you’ve set. This means you can use limit orders to buy at a lower price or sell at a higher price compared to the current market rate.

Here’s an example to make it clearer: Let’s say you want to buy 1 BTC, and the current BTC price is $50,000. You place a buy limit order at $60,000. Your order will be completed immediately at $50,000 because it’s a better price than your limit of $60,000.

Similarly, if you want to sell 1 BTC, and the current BTC price is $50,000, and you place a sell limit order at $40,000, your order will also be executed instantly at $50,000 because it’s a better price than your set limit of $40,000.
 

Market Order	Limit Order
Purchases an asset at the market price	Purchases an asset at a set price or better
Fills immediately	Fills only at the limit order’s price or better
Manual	Can be set in advance

What is Market Order?

A market order is promptly executed at the prevailing market price upon order placement, facilitating both purchase and sale transactions.

Within the context of a market order, users are provided with the choice of utilizing either the [Amount] or [Total] options for initiating buy or sell orders. To illustrate, if one desires to procure a specific quantity of BTC, they may directly input the desired quantity using the [Amount] option. Alternatively, if the objective is to acquire BTC with a predetermined sum of funds, such as 10,000 USDT, the [Total] option can be employed to execute the purchase order accordingly.

How to View my Spot Trading Activity?

You can easily check your spot trading activities using the Orders and Positions panel at the bottom of the trading interface. Just switch between the tabs there to see your current orders and the ones you’ve already completed.

1. Open Orders

Under the [Open Orders] tab, you can view details of your open orders, including:

1. Time
2. Type
3. Symbol
4. Size
5. Price
6. Order Qty
7. Filled Qty
8. Total
9. Filled%
10. Operation

2. Order history

Order history displays a record of your filled and unfilled orders over a certain period. You can view order details, including:

1. Time
2. Type
3. Symbol
4. Size
5. Price
6. Order Qty
7. Filled Qty
8. Average Price
9. Filled Value
10. Status

To display currently open orders only, check the [Hide Other Symbols] box.

3. Trade History

Trade history shows a record of your filled orders over a given period. You can also check thetransaction fees, including:

1. Time
2. Order ID
3. Symbol
4. Size
5. Type
6. Average
7. Price
8. Filled Value
9. Order Value
10. Filled Qty
11. Order Qty
12. Fee

4. Funds

You can view details of the available assets in your Spot Wallet, including the coin, total balance, available balance, frozen balance and BTC Valuation.

Withdrawal

How do I check the transaction status on the blockchain?

Log in to your Tapbit account and click [Wallet] - [Overview] - [History] - [Withdraw History] to view your cryptocurrency withdrawal record.
 

• If the [Status] shows that the transaction is “Processing”, please wait for the confirmation process to be completed.
• If the [Status] shows that the transaction is “Completed”, you can click on the [TxID] to check the transaction details.

What should I do if I withdraw to another platform and the system does not process it for a long time?

If you initiate a withdrawal, a large delay may result due to block congestion. If the status in your account’s withdrawal record is still processing after 6 hours, please contact customer support.

What should I do if my token withdrawal has not been credited?

Blockchain asset transfer is divided into three parts: Tapbit outbound - Block confirmation - Credit account on the other party:

Step 1: We will generate the Txid within 10 minutes, which means that the transfer processing of our platform has been completed and the token has been transferred to the blockchain.

Step 2: Open the browser of the corresponding blockchain of the withdrawn token to check the confirmation number of that withdrawal.

Step 3: If the blockchain shows that the withdrawal is being confirmed or not confirmed, please wait patiently until the blockchain is confirmed. If the blockchain shows that the confirmation is completed and you haven’t received the token yet, but Tapbit has finished transferring coins, please contact the token of the receiving platform to credit the account for you.

Can I withdraw without ID verification?

If you have not completed ID verification, the withdrawal limit is 2BTC within 24 hours, if you have completed ID verification, the withdrawal limit is 60 BTC within 24 hours, if you wish to increase the withdrawal limit, you need to contact our customer support.