How to Sign in and Withdraw from Tapbit
How to Sign in to Tapbit?
How to Sign in to your Tapbit account?
1. Go to the Tapbit Website and click on [Log In].
2. Enter your email or Phone Number and password.
3. Complete the Two-Factor Verification and slide the verification puzzle.
4. You can successfully use your Tapbit account to trade.
How to Sign in to the Tapbit app?
1. Open the Tapbit app for Android or ios and click the personal icon
2. Click the [Log In/Register] button to enter the login page.
3. Enter your phone number/email and your password. Then, click [Continue].
4. Complete the puzzle to verify.
5. Enter the authenticator code.
You may see this homepage interface after successfully logging in.
I forgot the password for the Tapbit account
You can reset your account password from the Tapbit website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.1. Go to the Tapbit website and click [Log In].
2. On the login page, click [Forgot Password?].
3. If you are using the App, click [Forgot Password?].
4. Enter your account phone number or email and click [Continue].
5. Complete the security verification puzzle.
6. Click [Get the code] and you must enter "your 4-digit authentication code" for Email and "your 6-digit authentication code" for your Phone Number to verify your Email Address or Phone Number then press [Continue].
7. Enter your new password and click [Confirm].
NOTE: Read and tick the box below and enter the information:
The new password must be 8-20 characters in length.
- Must contain at least one uppercase letter.
- Must contain at least one lowercase letter.
- Must contain at least one number.
- Must contain at least one symbol.
Frequently Asked Questions (FAQ)
How to Set PIN Code?
Set a PIN Code:Kindly navigate to [Security Center] - [PIN Code], click [Set], and enter a PIN Code, followed by confirmation to finalize the verification. Upon completion, your PIN Code will be successfully set up. Ensure to securely store this information for your records.
Web Version
APP Version
Important Note: PIN Codes are accepted as a 6-8 digit number only, please do not input any letter or characters.
Change the PIN Code:
Should you wish to update your PIN Code, locate the [Change] button within the [PIN Code] section under [Security Center]. Input your current and accurate PIN Code, then proceed to set a new one.
Web Version
APP Version
Important Note: Security, withdrawals are not permitted for 24 hours after modification of security methods.
How to Set Up Two-Factor Authentication?
1. Bind Email1.1 Select [Personal Center] located in the top left corner of the homepage to access the account settings page, then click on [Security Center].
1.2 Click [Email] to bind the secure email step by step.
2. Google Authentication (2FA)
2.1 What is Google Authentication (2FA)?
Google Authentication (2FA) serves as a dynamic password tool, akin to SMS dynamic verification. Once linked, it automatically generates a new dynamic verification code every 30 seconds. This code is utilized for securing various processes, including login, withdrawal, and adjustment of security settings. To enhance the security of both your account and assets, Tapbit strongly encourages all users to promptly establish a Google verification code.
2.2 How to enable Google Authentication (2FA)
Navigate to [Personal Center] - [Security Settings] to initiate the setup of Google Authentication. Upon clicking the "bind" option, you will receive an email for Google authentication binding. Access the email and click on "Bind Google authentication" to enter the settings page. Proceed to complete the binding process in accordance with the instructions or prompts displayed on the page.
Setup steps:
2.2.1 Download and install Google Authenticator on mobile phones.
iOS User: Search “Google Authenticator” in the App Store.
Android User: Search "Google Authenticator" in the Google Play Store.
2.2.2 Open Google Authenticator, click "+" to add an account.
2.2.3 Enter the setup key of the Google authenticator in the input box.
What if you lose your mobile phone and Google verification code?
In case you neglect to backup your private key or QR code, kindly utilize your registered email address to send the necessary information and materials to our official email at [email protected].- Front of your photo ID card
- Back of your photo ID card
- A photo of you holding your ID card and an a4-sized white paper written with your Tapbit account, "Reset Google Authentication" and reset date.
- Account number, registration time, and the place of your registration.
- Recent login locations.
- Account assets (Top 3 assets with the largest quantity in the account in question and approximate quantity).
How to Withdraw from Tapbit
How to Withdraw Crypto from Tapbit
Withdraw Crypto on Tapbit (Web)
1. Log into your Tapbit account and click [Wallet] - [Withdraw].
2. Select the cryptocurrency you want to withdraw, such as USDT.
3. Next, add your deposit address and choose the withdrawal network. Please make sure the selected network is the same as the network of the platform you are depositing. If you choose the wrong network, you will lose your funds.
Summary of network selection:
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BSC refers to the BNB Smart Chain.
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ARB refers to the Arbitrum One.
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ETH refers to the Ethereum network.
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TRC refers to the TRON network.
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MATIC refers to the Polygon network.
In this example, we will withdraw USDT from Tapbit and deposit it into another platform. Since we are withdrawing from an ETH address (Ethereum blockchain), we will choose the ETH withdraw network.
The network selection depends on the options provided by the external wallet/exchange that you are making the deposit. If the external platform only supports ETH, you must select the ETH withdraw network.
4. Fill in the amount of USDT you want to withdraw and click [Confirm].
5. After confirming the withdrawal request, it takes time for the transaction to be confirmed. The confirmation time varies depending on the blockchain and its current network traffic.
6. You can check the status of your withdraw from [Withdraw Record], as well as more information on your recent transactions.
Withdraw Crypto on Tapbit (App)
1. Open your Tapbit App and tap [Asset]-[Withdraw].
2. Choose the cryptocurrency you want to withdraw, for example USDT.
3. Chose [On-chain].
4. Enter amount and address or use QR button to scan your deposit address then choose the withdraw network carefully and make sure that the selected network is the same as the network of the platform you are depositing funds to. If you choose the wrong network, you will lose your funds.
How to Withdraw Fiat Currency from Tapbit
Withdraw Fiat Currency on Tapbit (Web)
Withdraw Fiat Currency to Tapbit via Mercuryo
1. Log in to your Tapbit account and click [Buy Crypto] - [Third-party payment], and you will be redirected to the Withdraw Fiat page.
2. Choose [Sell crypto] and enter the withdraw amount and select the fiat to withdraw [Mercuryo] as your desired payment method. Read and agree to the disclaimer then click [Confirm].
3. You will be redirected to the Mercuryo website then fill in payment information to complete the transaction.
Withdraw Fiat Currency on Tapbit (App)
Withdraw Fiat Currency to Tapbit via Mercuryo
1. Open the Tapbit App and click [Buy Crypto].
2. Select [Third-party Payment].
3. At the [Sell Crypto] Tab, fill in the amount you want to withdraw and the currency you want to receive, choose [Mercuryo] as the Payment Channel then click [Confirm]
4. You will be redirected to the Mercuryo website then fill in the payment information to complete the transaction.
Frequently Asked Questions
How do I check the transaction status on the blockchain?
Log in to your Tapbit account and click [Wallet] - [Overview] - [History] - [Withdraw History] to view your cryptocurrency withdrawal record.
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If the [Status] shows that the transaction is “Processing”, please wait for the confirmation process to be completed.
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If the [Status] shows that the transaction is “Completed”, you can click on the [TxID] to check the transaction details.
What should I do if I withdraw to another platform and the system does not process it for a long time?
If you initiate a withdrawal, a large delay may result due to block congestion. If the status in your account’s withdrawal record is still processing after 6 hours, please contact customer support.
What should I do if my token withdrawal has not been credited?
Blockchain asset transfer is divided into three parts: Tapbit outbound - Block confirmation - Credit account on the other party:
Step 1: We will generate the Txid within 10 minutes, which means that the transfer processing of our platform has been completed and the token has been transferred to the blockchain.
Step 2: Open the browser of the corresponding blockchain of the withdrawn token to check the confirmation number of that withdrawal.
Step 3: If the blockchain shows that the withdrawal is being confirmed or not confirmed, please wait patiently until the blockchain is confirmed. If the blockchain shows that the confirmation is completed and you haven’t received the token yet, but Tapbit has finished transferring coins, please contact the token of the receiving platform to credit the account for you.
Can I withdraw without ID verification?
If you have not completed ID verification, the withdrawal limit is 2BTC within 24 hours, if you have completed ID verification, the withdrawal limit is 60 BTC within 24 hours, if you wish to increase the withdrawal limit, you need to contact our customer support.
