How to Login and Verify Account in Tapbit

How to Login Account in Tapbit?

How to Login to your Tapbit account?

1. Go to the Tapbit Website and click on [Log In].

2. Enter your email or Phone Number and password.

3. Complete the Two-Factor Verification and slide the verification puzzle.


4. You can successfully use your Tapbit account to trade.

How to Login to the Tapbit app?

1. Open the Tapbit app for Android or ios and click the personal icon

2. Click the [Log In/Register] button to enter the login page.

3. Enter your phone number/email and your password. Then, click [Continue].

4. Complete the puzzle to verify.

5. Enter the authenticator code.

You may see this homepage interface after successfully logging in.

Forgot my password on Tapbit

You can reset your account password from the Tapbit website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.

1. Go to the Tapbit website and click [Log In].

2. On the login page, click [Forgot Password?].

3. If you are using the App, click [Forgot Password?].

4. Enter your account phone number or email and click [Continue].


5. Complete the security verification puzzle.

6. Click [Get the code] and you must enter "your 4-digit authentication code" for Email and "your 6-digit authentication code" for your Phone Number to verify your Email Address or Phone Number then press [Continue].

7. Enter your new password and click [Confirm].


NOTE: Read and tick the box below and enter the information:

The new password must be 8-20 characters in length.

• Must contain at least one uppercase letter.
• Must contain at least one lowercase letter.
• Must contain at least one number.
• Must contain at least one symbol.

After all, you may see the interface of the homepage.

Frequently Asked Questions (FAQ)

How to Set PIN Code?

Set a PIN Code:

Kindly navigate to [Security Center] - [PIN Code], click [Set], and enter a PIN Code, followed by confirmation to finalize the verification. Upon completion, your PIN Code will be successfully set up. Ensure to securely store this information for your records.

Web Version

APP Version

Important Note: PIN Codes are accepted as a 6-8 digit number only, please do not input any letter or characters.

Change the PIN Code:

Should you wish to update your PIN Code, locate the [Change] button within the [PIN Code] section under [Security Center]. Input your current and accurate PIN Code, then proceed to set a new one.

Web Version  

APP Version

Important Note: Security, withdrawals are not permitted for 24 hours after modification of security methods.

How to Set Up Two-Factor Authentication?

1. Bind Email

1.1 Select [Personal Center] located in the top left corner of the homepage to access the account settings page, then click on [Security Center].

1.2 Click [Email] to bind the secure email step by step.

2. Google Authentication (2FA)

2.1 What is Google Authentication (2FA)?

Google Authentication (2FA) serves as a dynamic password tool, akin to SMS dynamic verification. Once linked, it automatically generates a new dynamic verification code every 30 seconds. This code is utilized for securing various processes, including login, withdrawal, and adjustment of security settings. To enhance the security of both your account and assets, Tapbit strongly encourages all users to promptly establish a Google verification code.

2.2 How to enable Google Authentication (2FA)

Navigate to [Personal Center] - [Security Settings] to initiate the setup of Google Authentication. Upon clicking the "bind" option, you will receive an email for Google authentication binding. Access the email and click on "Bind Google authentication" to enter the settings page. Proceed to complete the binding process in accordance with the instructions or prompts displayed on the page.

Setup steps:


2.2.1 Download and install Google Authenticator on mobile phones.

iOS User: Search “Google Authenticator” in the App Store.

Android User: Search "Google Authenticator" in the Google Play Store.

2.2.2 Open Google Authenticator, click "+" to add an account.

2.2.3 Enter the setup key of the Google authenticator in the input box.

What if you lose your mobile phone and Google verification code?

In case you neglect to backup your private key or QR code, kindly utilize your registered email address to send the necessary information and materials to our official email at [email protected].

1. Front of your photo ID card
2. Back of your photo ID card
3. A photo of you holding your ID card and an a4-sized white paper written with your Tapbit account, "Reset Google Authentication" and reset date.
4. Account number, registration time, and the place of your registration.
5. Recent login locations.
6. Account assets (Top 3 assets with the largest quantity in the account in question and approximate quantity).

Once you have submitted the required information, our customer service team will handle the processing within 24 hours. Subsequently, you will receive an email for Google reset. Following this, you can use your mobile phone to rebind the new Google verification code. It is highly advisable to securely save your private key or QR code during the initial Google verification code binding. This precaution allows for easy re-binding on a new mobile phone in the event of the loss of your current device.

How to Verify Account in Tapbit

Verify Tapbit Account

1. Log in to your Tapbit account and click [User Icon] - [ID Verification].

2. Select your country of residence and enter your personal information. Please ensure that your country of residence is consistent with your ID documents.

Please choose the type of ID and the country your documents were issued. Most users can choose to verify with a passport, ID card, or driver’s license. Please refer to the respective options offered for your country.

3. You will need to upload pictures of your ID documents.


4. You need to hold both your ID and a piece of paper with the notes in your hand, take a picture and upload. The notes must contain Tapbit and the exact date (mm/dd/yyyy) of your submission by handwriting.

Please make sure your face is not obscured by the holding documents, and all the information is clearly visible.

5. After completing the process, please wait patiently. Tapbit will review your data in a timely manner. Once your application has been verified, they will send you an email notification.

How to secure your cryptocurrency exchange account on Tapbit

Step 1. Access the Security Settings Page:

Sign in to your account and hover over the profile icon in the top right.

From the dropdown menu, select [Security Center] to access Tapbit’s security measures.

Review completed and pending security items under the [Security Center] tab.

Step 2. Activate Security Features:

Tapbit users have the option to enhance the security of their funds by enabling different account security measures featured on the "Security Center" tab. Presently, there are five security features at users’ disposal. The initial two involve setting up an account password and completing the account verification email process mentioned earlier. The remaining three security features are detailed below.

PIN Code: 

The PIN code serves as an additional layer of verification when initiating currency withdrawals from your accounts.

1. To activate this security feature, open the [Security Center] tab and choose [PIN code].

2. Click [Send Code] and check your email for the verification code, enter it in the required field then click [Confirm]

Phone Verification:

The Phone verification feature enables users to receive codes on their mobile devices, facilitating confirmation for fund withdrawals, password modifications,, and adjustments to other settings.

1. In the [Security Center] tab, click on [Add] next to [Phone].

2. Select your country, enter your mobile number, and click [Get the code] to receive SMS codes.

3. Enter the codes in the relevant fields and click [Confirm] to proceed.

Google Authenticator:

Authenticator apps are complimentary software tools that enhance the security of online accounts. A prominent example is Google Authenticator, widely utilized for generating time-based, one-time codes. Tapbit users who enable Google Authenticator must furnish confirmation codes when withdrawing funds or modifying the security settings of their accounts.

1. In the [Security Center] tab, choose [Google Authenticator]. Users will then be directed to the webpage detailing the steps required to set up their Google Authenticator.

2. If you don’t have the Google Authenticator app installed, you can click the button on the webpage and download it from the Apple App Store or Google Play. 

3. After installation, open Google Authenticator and scan the provided QR code or enter the provided key to retrieve a six-digit code.

4. To complete the binding process, click [Send code] to receive a code on your email address. Enter it into the relevant field along with the six-digit Google authentication code and click [Submit] to proceed.

Step 3. Review Your Security Settings:

After configuring any security measures, locate them listed in the [Security] tab. Review and modify settings as necessary.

Note: Safeguard your digital assets by employing these security features and ensuring that your devices are devoid of malware and viruses. Such precautions are imperative given the susceptibility of digital assets to hacking and theft in the absence of a central issuing authority.

Frequently Asked Questions (FAQ)

How to prevent phishing attacks

 1. Always stay vigilant when you receive:

• Be cautious of deceptive emails that pose as communications from Tapbit.
• Exercise caution with deceptive URLs attempting to replicate the official Tapbit website.
• Be wary of false information in text messages containing suspicious links, urging actions like fund withdrawals, order verifications, or video verifications to safeguard against fabricated risks.
• Stay alert for false links being disseminated on social media platforms.

Avoid opening suspicious links or articles shared by unknown individuals. If you accidentally clicked on malicious links and suspect potential account information leakage, promptly visit the official Tapbit website and update both your login and fund passwords.

2. When you receive suspicious emails or messages, you should check if the email or the message is legit as soon as possible. There are 2 ways to verify:

① If you encounter any dubious text messages or emails, kindly verify them by consulting our online customer service agents. You have the option to initiate a live chat or submit a ticket, providing specific details about the issue for further assistance.

② Utilize the Tapbit Verification Search functionality for confirmation: Log in to the Tapbit website, navigate to the bottom, and select "Tapbit Verify." Input the details you wish to verify in the designated box on the "Tapbit Verify" page.

Common Scams in Cryptocurrency

In recent years, cryptocurrency scams have proliferated rapidly within the crypto world, with scammers continuously refining their methods to defraud investors. Here, we’ve identified the most prevalent fraud types:

1. Phishing SMS
2. Malicious software
3. False promotional activities on social media

1. Smishing (Spam Text Messaging)

Smishing has become a prevalent form of fraud, where scammers impersonate individuals, official Tapbit representatives, or government authorities. They send unsolicited text messages, commonly containing links, to trick you into divulging personal information. The message might include statements like "Follow the link to complete compliance procedures and prevent your account from being frozen. (non-Tapbit domain).com." If you provide information on the fake official website, scammers can record it and gain unauthorized access to your account, potentially leading to asset withdrawals.

In case of uncertainty regarding your account, please contact us directly or verify the link through the official Tapbit verification channel.

2. Malicious software

When installing software, it’s crucial to verify the authenticity of the applications. Malicious apps can closely mimic official ones, making them appear legitimate while intending to compromise your account and assets.

To mitigate this risk, it is advised to consistently download applications from the official website. Additionally, when downloading from platforms like Apple Store or Google Play Store, verify the provider’s information to ensure the app’s legitimacy.

3. Fake promotional activities on social media

This form of fraud typically initiates with users encountering announcements on various social media platforms (such as Telegram, Twitter, etc.) promoting a sale. The promotional content often urges users to transfer ETH to a specified wallet, promising substantial returns in interest. However, once users transfer the ETH to the scammers’ wallets, they end up losing all their assets without receiving any returns. Users must remain vigilant, understanding that transactions become irreversible after withdrawals are executed.

Do you need ID Verification when withdrawing？

A withdrawal involves transferring your digital assets to other addresses, such as wallets or exchanges. In the absence of completed ID verification, the withdrawal limit is restricted to 2 BTC, particularly within a 24-hour period. To sell USDT for any legal fiat currency, completing ID verification is necessary for withdrawals. It is strongly advised, for the security of your account and assets, to promptly undergo ID verification at your earliest convenience.