How to Sign in to Tapbit

How to Sign in to your Tapbit account?

1. Go to the Tapbit Website and click on [Log In].

2. Enter your email or Phone Number and password.

3. Complete the Two-Factor Verification and slide the verification puzzle.


4. You can successfully use your Tapbit account to trade.

How to Sign in to the Tapbit app?

1. Open the Tapbit app for Android or ios and click the personal icon

2. Click the [Log In/Register] button to enter the login page.

3. Enter your phone number/email and your password. Then, click [Continue].

4. Complete the puzzle to verify.

5. Enter the authenticator code.

You may see this homepage interface after successfully logging in.

I forgot the password for the Tapbit account

You can reset your account password from the Tapbit website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.

1. Go to the Tapbit website and click [Log In].

2. On the login page, click [Forgot Password?].

3. If you are using the App, click [Forgot Password?].

4. Enter your account phone number or email and click [Continue].


5. Complete the security verification puzzle.

6. Click [Get the code] and you must enter "your 4-digit authentication code" for Email and "your 6-digit authentication code" for your Phone Number to verify your Email Address or Phone Number then press [Continue].

7. Enter your new password and click [Confirm].


NOTE: Read and tick the box below and enter the information:

The new password must be 8-20 characters in length.

• Must contain at least one uppercase letter.
• Must contain at least one lowercase letter.
• Must contain at least one number.
• Must contain at least one symbol.

After all, you may see the interface of the homepage.

Frequently Asked Questions (FAQ)

How to Set PIN Code?

Set a PIN Code:

Kindly navigate to [Security Center] - [PIN Code], click [Set], and enter a PIN Code, followed by confirmation to finalize the verification. Upon completion, your PIN Code will be successfully set up. Ensure to securely store this information for your records.

Web Version

APP Version

Important Note: PIN Codes are accepted as a 6-8 digit number only, please do not input any letter or characters.

Change the PIN Code:

Should you wish to update your PIN Code, locate the [Change] button within the [PIN Code] section under [Security Center]. Input your current and accurate PIN Code, then proceed to set a new one.

Web Version  

APP Version

Important Note: Security, withdrawals are not permitted for 24 hours after modification of security methods.

How to Set Up Two-Factor Authentication?

1. Bind Email

1.1 Select [Personal Center] located in the top left corner of the homepage to access the account settings page, then click on [Security Center].

1.2 Click [Email] to bind the secure email step by step.

2. Google Authentication (2FA)

2.1 What is Google Authentication (2FA)?

Google Authentication (2FA) serves as a dynamic password tool, akin to SMS dynamic verification. Once linked, it automatically generates a new dynamic verification code every 30 seconds. This code is utilized for securing various processes, including login, withdrawal, and adjustment of security settings. To enhance the security of both your account and assets, Tapbit strongly encourages all users to promptly establish a Google verification code.

2.2 How to enable Google Authentication (2FA)

Navigate to [Personal Center] - [Security Settings] to initiate the setup of Google Authentication. Upon clicking the "bind" option, you will receive an email for Google authentication binding. Access the email and click on "Bind Google authentication" to enter the settings page. Proceed to complete the binding process in accordance with the instructions or prompts displayed on the page.

Setup steps:


2.2.1 Download and install Google Authenticator on mobile phones.

iOS User: Search “Google Authenticator” in the App Store.

Android User: Search "Google Authenticator" in the Google Play Store.

2.2.2 Open Google Authenticator, click "+" to add an account.

2.2.3 Enter the setup key of the Google authenticator in the input box.

What if you lose your mobile phone and Google verification code?

In case you neglect to backup your private key or QR code, kindly utilize your registered email address to send the necessary information and materials to our official email at [email protected].

1. Front of your photo ID card
2. Back of your photo ID card
3. A photo of you holding your ID card and an a4-sized white paper written with your Tapbit account, "Reset Google Authentication" and reset date.
4. Account number, registration time, and the place of your registration.
5. Recent login locations.
6. Account assets (Top 3 assets with the largest quantity in the account in question and approximate quantity).

Once you have submitted the required information, our customer service team will handle the processing within 24 hours. Subsequently, you will receive an email for Google reset. Following this, you can use your mobile phone to rebind the new Google verification code. It is highly advisable to securely save your private key or QR code during the initial Google verification code binding. This precaution allows for easy re-binding on a new mobile phone in the event of the loss of your current device.